UTI Service (NHS)

When to book the NHS UTI service

Book a free NHS consultation if you have symptoms of a urinary tract infection:

• A burning or stinging sensation when passing urine
• Needing to urinate more frequently or urgently
• Passing small amounts of urine often
• Cloudy, dark or strong-smelling urine
• Lower abdominal discomfort or pressure

Seek further medical help if symptoms last longer than 48 hours after starting treatment, you develop a fever, chills or back pain, you are pregnant or immunocompromised, or you get recurrent UTIs. Severe symptoms, fever, back pain or blood in the urine need urgent advice.

Who can use the service?

Through NHS Pharmacy First, pharmacists can assess and treat uncomplicated UTIs in women aged 16 to 64. You may be eligible if you:

• Are female, aged 16 to 64
• Have symptoms of a simple, uncomplicated urinary tract infection
• Are not pregnant
• Do not have recurrent UTIs requiring specialist care

If your symptoms fall outside these criteria, your pharmacist will refer you to a GP or another service.

What is a UTI?

A urinary tract infection happens when bacteria, usually from the digestive tract, enter the urinary system and affect the bladder, urethra or kidneys. When the bladder is affected it is often called cystitis. UTIs are particularly common in women. Most are mild, but they can become more serious if left untreated.

How the service works

• Consultation - your pharmacist assesses your symptoms, medical history and eligibility
• Treatment - where appropriate, medication or advice to relieve symptoms
• Referral - onward to your GP or another NHS service if further investigation is needed

Find NHS UTI treatment near you

Free NHS consultations through Pharmacy First, pharmacists experienced in infection assessment, and private consultation rooms for confidential care. Use the postcode search above to find your nearest participating Allied Pharmacy.