New Medicine Service

Visit your local Allied Pharmacy to take advantage of our health services.

About this service

What is the New Medicine Service? 

The New Medicine Service (NMS) is structured to provide advice and self-management to individuals enduring long-term health conditions. As well as this, additional support and information on newly prescribed medications is provided to patients via a pharmacist.  


Who is eligible for this service? 

This service is available to patients who have given consent or, have provided consent on behalf of patients unable to provide it themselves, such as carers and guardians. Once consent has been given, these individuals can access support on how to manage newly prescribed medications.  


What is the list of conditions available with this service? 

This service is accessible to individuals experiencing the following long-term health conditions, including: 

  • Asthma and COPD (chronic obstructive pulmonary disease) 
  • Type 2 diabetes  
  • Hypertension (high blood pressure) 
  • Hypercholesterolaemia (elevated levels of cholesterol in the blood) 
  • Osteoporosis (weakened bones) 
  • Gout  
  • Glaucoma  
  • Epilepsy 
  • Urinary incontinence/retention  
  • Heart failure  
  • Acute coronary syndromes  
  • Atrial fibrillation  
  • Long-term risks of venous thromboembolism/embolism  
  • Stroke/transient ischemic attack  
  • Coronary heart disease  


How can a pharmacist help? 

At Allied Pharmacies, our pharmacists can assist patients through the New Medicine Service via the following stages: 

  •  Discussion  

A pharmacist will meet with a patient privately in either a consultation room, in their home or remotely. If the discussion fails to take place on the allocated date, a pharmacist will only make one attempt for a follow-up appointment. 

  •  Assessment  

After the discussion, a pharmacist will assess the patient's commitment to taking their prescribed medication as well as identify any issues where more support or information is needed. 

  •  Next steps 

A follow-up appointment will then be scheduled with the patient. If there were no medical issues identified, the next assessment will be arranged (at the earliest two weeks' time). If problems arise, appropriate remedial steps will be recommended.  


It is important to note, that if the problems raised are beyond the scope of a pharmacist, the patient will be referred to their GP, and be required to fill out an NMS feedback form. 


Will I need to pay for this service? 

As this New Medicine Service comes under the NHS program, this service is free of charge. However, this free service is not available in Wales. 


How can I access this service? 

You can find an Allied Pharmacy that provides this service by entering your postcode above. This will give you with a list of nearby pharmacies with their addresses and opening hours. 

You can also look for an Allied Pharmacy here, where you will find contact details such as a phone number, email address and directions. This will enable you to contact your local pharmacy for any queries or information regarding our New Medicine Service and more. 

Locations offering this service

Acklam Road Pharmacy

89 Acklam Road, Middlesborough,

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Allied Pharmacy - Gloucester

28 Southgate Street, Gloucester,

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Allied Pharmacy - Green Lane

17 Green Lane, Tuebrook, Liverpool,
L13 7DT

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Call us on 01744 813306

Allied Pharmacies, Unit 18, Bold Industrial Park Neills Road, St Helens Merseyside, WA9 4TU